ESTIMATED SHIPPING TIME

OUR SHIPPING TIME IS ESTIMATED TO BE 1-2 WEEKS FROM THE DATE OF PURCHASE. PLEASE NOTE THAT THIS TIME FRAME INCLUDES THE PRODUCTION PROCESS AND DELIVERY.

PRE-ORDER BASIS

OUR PRODUCTS ARE AVAILABLE FOR PRE-ORDER, WHICH MEANS THEY ARE PRODUCED INDIVIDUALLY BASED ON CUSTOMER DEMAND. WE START PRODUCTION AFTER YOU PLACE YOUR ORDER TO ENSURE THAT EACH ITEM IS CRAFTED WITH ATTENTION TO DETAIL.

SHIPPING NOTIFICATIONS

ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A NOTIFICATION WITH TRACKING INFORMATION, ALLOWING YOU TO TRACK YOUR PACKAGE'S PROGRESS UNTIL IT REACHES YOUR DOORSTEP.

WORTH THE WAIT

WE ASSURE YOU THAT THE PRODUCTS YOU HAVE ORDERED ARE WORTH THE WAIT. WE TAKE PRIDE IN THE CRAFTSMANSHIP AND QUALITY OF OUR ITEMS, AND WE STRIVE TO DELIVER AN EXCEPTIONAL PRODUCT THAT EXCEEDS YOUR EXPECTATIONS.

PRODUCTION UPDATES

DURING THE PRODUCTION PERIOD, WE WILL PROVIDE PERIODIC UPDATES ON THE PROGRESS OF YOUR ORDER. THESE UPDATES WILL GIVE YOU INSIGHT INTO THE STAGES OF PRODUCTION AND WHEN YOU CAN EXPECT YOUR ITEM TO BE SHIPPED.

INTERNATIONAL SHIPPING

WE OFFER INTERNATIONAL SHIPPING FOR OUR CUSTOMERS AROUND THE WORLD. PLEASE NOTE THAT INTERNATIONAL ORDERS MAY TAKE ADDITIONAL TIME TO ARRIVE DUE TO CUSTOMS CLEARANCE PROCEDURES AND VARYING SHIPPING CONDITIONS.

MULTIPLE ITEM ORDERS

IF YOUR ORDER CONSISTS OF MULTIPLE ITEMS, THEY MAY BE SHIPPED SEPARATELY TO ENSURE PROMPT DELIVERY. YOU WILL BE PROVIDED WITH SEPARATE TRACKING NUMBERS FOR EACH SHIPMENT.

ORDER MODIFICATIONS

IF YOU NEED TO MAKE ANY MODIFICATIONS TO YOUR ORDER, SUCH AS CHANGING THE SHIPPING ADDRESS OR CANCELING THE ORDER, PLEASE CONTACT OUR CUSTOMER SUPPORT AS SOON AS POSSIBLE. WE WILL DO OUR BEST TO ACCOMMODATE YOUR REQUEST, BUT PLEASE NOTE THAT MODIFICATIONS MAY NOT BE POSSIBLE ONCE THE PRODUCTION PROCESS HAS BEGUN.

RETURN POLICY

WE HAVE A COMPREHENSIVE RETURN POLICY IN PLACE TO ENSURE YOUR SATISFACTION WITH OUR PRODUCTS. IF YOU ENCOUNTER ANY ISSUES WITH YOUR ORDER OR ARE NOT COMPLETELY SATISFIED, PLEASE REFER TO OUR RETURN POLICY FOR DETAILED INSTRUCTIONS ON HOW TO INITIATE A RETURN OR EXCHANGE. [HTTPS://FORSOULS.CO/PAGES/REFUND-POLICY]

CUSTOMER SUPPORT

OUR DEDICATED CUSTOMER SUPPORT TEAM IS AVAILABLE TO ASSIST YOU WITH ANY QUESTIONS OR CONCERNS YOU MAY HAVE REGARDING YOUR ORDER, SHIPPING, OR PRODUCT INQUIRIES. FEEL FREE TO REACH OUT TO US VIA EMAIL, WE WILL BE HAPPY TO ASSIST YOU.

PLEASE NOTE THAT THE ABOVE POLICIES ARE SUBJECT TO CHANGE, AND WE RECOMMEND REVIEWING THEM PERIODICALLY FOR ANY UPDATES. THANK YOU FOR CHOOSING OUR PRODUCTS, AND WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING DURING THE SHIPPING PROCESS.